We are proud of our performance in 2023-2024. Here are some of our highlights.
89%
…of tenants satisfied with repairs.
98%
…of repairs completed in time.
82%
…of tenants satisfied with the quality of their home.
100%
…of complaints resolved within timescales.
- 88% of tenants report satisfaction with the landlord services overall.
- 87% of residents feel their home is safe and secure.
- 95% of properties had a gas safety check and record completed by the anniversary date.
- 100% of domestic properties have a satisfactory Electrical Installation Condition Report (EICR) that is up to five years old.
- 100% of assets are covered by a valid Fire Risk Assessment (FRA).
- 100% of assets are covered by a current asbestos survey.
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