Cookie Policy

Ambient Support & Cookies

What are cookies?

Cookies are tiny pieces of software (files) that are installed on a computer or mobile device when an individual visits a website.

Windows Explorer, which is one of the main internet browsers, will usually store these files in a folder called ‘cookies’ in ‘documents and permissions’ on computers running Microsoft Windows. Instructions on how to view the contents of a cookie created by us can be found in your browser’s Help pages (usually accessible by pressing the ‘F1’ key while you have your browser open).

Cookies allow websites to recognise that a user on an individual computer has previously visited the site. The cookies save some information about that user for when they access the site again in the future.

By using and browsing any of Ambient Support’s websites:

You consent to cookies being used in accordance with our policy. If you do not consent, you must turn off cookies or refrain from using the site.  Most browsers allow you to turn off cookies. To do this, look at the ‘help’ menu on your browser.  Switching off cookies may restrict your use of our websites and/or delay or affect the way in which they operate.

What types of Cookies are there?

There are 4 types of cookie:

Strictly necessary cookies. These are cookies that are essential to make a website work and enable features that users have specifically asked for. These types of cookies are commonly used with shopping baskets or e-billing. Without use of cookies, these features of the website could not operate.

Performance cookies. These cookies collect anonymous information about users for the purpose of assessing the performance of a website. Common uses include well-known web analytics tools such as ‘Google Analytics’.

Functionality cookies. These are cookies that automatically remember choices that users have previously made in order to improve their experience next time they visit a website. For example, where users select their preferred settings and layout.

Targeting or Advertising cookies. These cookies are similar to performance cookies, in that they collect information about users’ behaviour. However, this information is used at individual user level to advertise products and services to users on the basis of the behavioural information collected.

What Cookies do Ambient Support websites use?

Google AnalyticsThese cookies are used to collect information about how visitors use our site. We use the information to compile reports to help improve the site. All information is collected in an anonymous form.
Functionality cookieseu_askThis is used to store the cookie setting you set in the cookie policy form.
The value is kept for one year. cookiesPHPSESSIDTo store information that can then be used on a different page.
No personal information is stored in this cookie. necessary cookies.wfwaf-authcookie-ETCUsed to verify that the user is still the user who logged in. necessary cookies.wordpress_logged_in_ETCUsed to remember who you are logged in as. necessary cookies.wordpress_ETC and
Also used to remember who you are logged in as, one for http:// and one for https:// necessary cookies.wordpress_test_cookieUsed to check that cookies are enabled, since you cannot log in if cookies are not enabled. necessarycatAccCookiesCookie set by the UK cookie consent plugin to record that you accept the fact that the site uses cookies.


If you have any questions about this Privacy Policy or our treatment of your personal data, please write to us by email to:

You may also contact us by mail by writing to: Data Protection, Ambient Support, Unit 9, Bourne Court, Unity Trading Estate, Southend Road, Woodford Green , Essex, IG8 8HD