HM Standards

Service excellence and high expectations

We encourage our tenants to have high expectations of the services they receive and that includes the services they receive from us.

Here is a summary of the standards that we work to.

Amber Housing will:

  • Employ suitably qualified staff to manage and deliver housing management services
  • Ensure that our tenants have access to an accessible Tenancy Agreement and Handbook
  • Ensure that new tenants and their support staff are advised of health & safety aspects of their property including fire safety, reporting repairs and how any damage to the property caused by tenants is sensitively managed
  • Insuring furniture and equipment we own tenanted properties and ensuring they meet regulatory standards
  • Ensure that tenants or through their support provider know how to report the need for repairs and are kept informed on the progress of repairs
  • Consult tenants on planned improvements to their homes and offer choices on colour schemes, floor coverings and new furniture
  • Tell tenants and their support staff how they can make their views known to Amber Housing and how Amber will consult with tenants.
  • Ensure that tenants know what to do if they are unhappy with the service provided and will deal with any complaints promptly and in accordance with its Complaints Procedure.

LinksHousing Management | Tenant Support Services